Your Higher Education Marketing Newsletter… February 2015

A February hello to subscribers new and old as admission application deadlines have arrived or are approaching for many of you. Best wishes that the quality and quantity of the applications meets your goals.

Attend the Academic Impressions conference on “Improving Your Strategic Recruitment Communication Plan” with myself and Paige Booth (St. Edward’s University) and Michelle O’Donnell (Mount St. Mary’s University) in Houston June 1-3. Details at bit.ly/1zfTZCb 

The Call for Papers for the eduWeb Digital Summit in July in Chicago is extended until February 19. More about the conference and the paper submission process is atbit.ly/15YaQhp 

Know someone who will like this newsletter? Send them to subscribe at bit.ly/aRePLm 

And now here are your marketing news and notes for February.
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Top Online Bachelor’s and MBA Programs: US News and World Report

New rankings came out early last month, with Penn State World Campus in first place for bachelor’s programs and a three-way MBA tie for first: Indiana University Bloomington, Temple University, and UNC Chapel Hill. 

Bachelor’s programs ranking elements include Faculty Credentials and Training, Student Services and Technology, and Student Engagement. MBA program ranking use those criteria and add Admissions Selectivity.

See the US News rankings at bit.ly/17iDQRr 
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9 University Websites: Top Task Design Champions

Top Task website design is based on a simple principle: the most prominent words and links on website pages should reflect the top tasks that bring visitors to those pages and help people complete those tasks as quickly as possible.

In this blog post I have collected 9 strong top task examples from Australia, Canada, and the U.S., including home pages, admissions, parents, donor options, faculty profiles, scholarships, and academic programs. Visit bit.ly/1Cm8uoR 
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Advertising Online: 6 “Deadly Errors” to Avoid on Facebook

This is a report from a person who has been advertising on Facebook since ads started in 2010 and reports losing about $250,000 by not paying attention to the 6 points listed here.

If forced to pick a single place to start my favorite is “Ignoring New Features and Ad Types” since a response rate is often higher for early adopters than after everyone is using a new technique. See which ones are most important to you at bit.ly/18FPsyE 
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Students of Color: Enrollment Success from Start to Finish

Jon Boeckenstedt at DePaul University loves to dive deep into data and he has done a masterful job to show how success in “diversity” enrollment efforts can be judged by the percent of minority students receiving an undergraduate degree.

In “Which Colleges Graduate the Most Students of Color?” you can quickly search by individual ethnicities, Carnegie status, state, and public or private status. Check your school and your competitors at bit.ly/1CnQImm 
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FAQs: Improving the Visitor Experience

Just about every college and university website has one or more Frequently Asked Question sections.

Jakob Nielsen has a new Alertbox report on “An FAQ’s User Experience Deconstructed” that might help improve the visitor experience at your site. Improvements noted here include the use of video, jump links to quickly scan questions and get to answers of interest, attention to new content, and links that are easily visible from the general text.

My note: pay attention and remove an FAQ when you know it is not getting frequent attention. I am always puzzled about FAQ lists that start with “When were you founded?” or “What is your mission?”

Compare your FAQ pages with advice from Nielsen at bit.ly/1ylwP7U 
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Social Media: Demographic and Use Research from Pew Internet

Start off 2015 with a review from Pew Research on demographics of people using Facebook, Twitter, LinkedIn, Instagram, and Pinterest. 

As you knew, just about everybody has a Facebook account. Everything else is under 30 percent of adults 18 or older. Gender use is comparable for each one except Pinterest, where women at 42 percent still far outnumber men at 18 percent. People with a college degree or more dominate at LinkedIn.

Those details and more are at pewrsr.ch/1JX1roT 
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Top 15 Advertising Campaigns in 2015: AdAge Selects the Best

Take a break from higher education marketing to check the ad campaigns of 2015 that AdAge has selected as the best to date.

A UNICEF campaign is in 15th spot and Dove takes first place. Details on those and 13 others are at bit.ly/1C1PPyn 
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Writing Right for the Web: Gerry McGovern on the “Pair Writing” Technique

Your web content will improve when two people write major content together, preferably a content specialist and a marketing person with a joint interest in top task priority.

That is the essence of a new Gerry McGovern article on “How to do pair writing well” atbit.ly/1AgeVdK that gives details on how to adopt this technique on your campus. 

If you like the article you can also register for a February 11 webinar at bit.ly/1CnXOHE on best practices in a pair writing program based on the experience of two of our Carewords partners.
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Admissions Innovation: Early Report on Goucher and Bennington Colleges

Serious deviations from standard admissions criteria seldom happen but both Goucher and Bennington have made national news in this area: Goucher for accepting 2-minute video profiles to judge and Bennington for allowing students to submit, in essence, whatever information they want without requiring high school transcripts.

A report by Inside Higher Education has both schools doing well this year, although it is too early to know whether early action and early decision application increases are due to the criteria changes. See the details on the results to date at bit.ly/1FRflu3 
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Cartoon of the Month: Beware of Data Manipulators 

Do you live in a world where too many people refuse to change anything without data that proves the value of the change before it happens? Or try to use data to destroy a new idea before it is tested?

If so, laugh or weep with the Tom Fishburne “Give me a moment to find unbiased data that supports calling you and your idea stupid” cartoon at bit.ly/1z1fku0 
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Most Popular Topic in January Newsletter: “What Your Website Needs in 2015”

The run-away favorite topic last month for wise people who know a website needs constant attention was this Website Magazine article at bit.ly/13hBtgg 
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Be a marketing champion on your campus.

Bob Johnson, Ph.D. 
President
Bob Johnson Consulting, LLC
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Bob Johnson Consulting, LLC

Increase your marketing success with these services. Contact me for details at bob@bobjohnsonconsulting.com 

Communication Audits
Expert Marketing Communications Website Reviews
Top Task Website Design Research with Gerry McGovern
Writing Right for the Web: Webinars, Conferences, and Campus Workshops
Competitive Website Reviews and Secret Shopping Projects

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